Frequently Asked Questions

Paw & Tail is a pet care marketplace connecting pet parents with verified vets, groomers, trainers, and pet boarders across India.

Yes. Browsing services, viewing profiles, and accessing basic information on Paw & Tail is free for pet parents.

Pet parents can consult licensed veterinarians via video or chat for non-emergency concerns. The vet will guide you on treatment, care, or next steps.

Yes. Depending on the vet’s availability, you can request a home visit or schedule a clinic appointment through the platform.

Grooming services may include bathing, trimming, nail clipping, ear cleaning, and breed-specific grooming, depending on the service provider.

Yes. Trainers may offer puppy basics, obedience training, behavioural correction, and real-world training based on your pet’s needs.

We encourage service providers to follow safety, hygiene, and care standards. Pet parents should review profiles, facilities, and reviews before booking.

Payments are processed through secure third-party payment gateways. Paw & Tail does not store card or banking details.

Refunds and cancellations depend on the service provider’s policy and the type of service booked. Please refer to our Payment & Refund Policy for details.

We take reasonable steps to verify service provider information. However, Paw & Tail acts as a platform and does not directly deliver services.

You can reach us via the Contact page or email us at hello@pawandtail.in.